Support centre — Spire Hosting

Spire Hosting support hub

Pick the best route for your question, from self-service guides to direct support and live service status.

24/7 Support

Raise a support ticket at any time through the client area.

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Knowledge Base

Step-by-step answers for common platform and account tasks.

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Get in touch

General enquiries, presales questions and migration help.

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Reporting abuse

Report suspicious activity or policy violations securely.

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Hosting tutorials

Reseller and hosting guides, tips and practical walkthroughs.

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Network status

Live uptime and incident updates across our services.

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Quick links

Client portal for services, billing and account settings
Knowledgebase for common fixes
Support tickets for technical issues
Network status for incidents and uptime

Before you open a ticket

For service-specific technical issues, please use a support ticket from the client area so we can verify your account and resolve the issue faster.

Include the affected domain, timeframe and any error messages. Clear details on first contact usually means a quicker first fix.

Open a ticket now

FAQs

Web hosting FAQs

Excuse me, but what is web hosting?

Web hosting is the service that makes websites accessible online by storing site files and databases on internet-connected servers.

Think of hosting as the land and foundations your website sits on, while a domain name is the address people use to find it.

What kinds of websites can I host?

Most websites are supported, including WordPress and other common CMS platforms, ecommerce stores, and brochure sites.

For more bespoke requirements, custom VPS and tailored hosting packages are also available.

Do I need technical knowledge?

No. The platform is designed to keep hosting management simple, and our UK support team can guide you when needed.

How do I migrate my website to Spire Hosting?

You can use the migration tools in your client area or raise a support ticket and our team can help handle the move for you.

Can I upgrade my hosting plan if my website grows?

Yes. Upgrades can be made from your client area, and our team can advise on the best plan as your requirements evolve.

What is your backup policy?

All sites are backed up at least daily, with daily restore points retained for 14 days and additional weekly backups retained for longer periods.

Backups are stored securely off-site for resilience.

What is your refund policy?

If you are not happy with the service, a full refund is available within the first 30 days of your subscription.